Terms & Conditions | thunderpick Official Gaming Rules Malaysia

1. Acceptance of Terms

By accessing or using the thunderpick platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform operator. If you do not agree to these terms, you must immediately cease using the site.

We reserve the right to update these terms at any time. Continued use of the platform following any updates constitutes your acceptance of the revised Terms & Conditions.

2. Eligibility

To use our services, you must be at least 18 years of age (or the legal minimum age in your jurisdiction). By registering, you represent that you have the full legal capacity to enter into this agreement.

Access to this platform is restricted in certain regions. It is your responsibility to ensure that your use of the platform complies with all local laws applicable to Malaysia.

3. Account Registration & Security

Users must provide accurate, current, and complete information during registration. To ensure security and prevent fraud, verification (KYC) is required before any withdrawals are processed.

• Single Account: Only one account is permitted per person, household, IP address, or device.
• Security: You are solely responsible for maintaining the confidentiality of your password and the security of the device used to access your account.
• Compromise: If you suspect your account has been compromised, you must notify our support team immediately through the channels provided on this site.

4. Deposits & Withdrawals

We support various payment categories for funding your account and requesting payouts. All financial transactions are subject to the following:

• Payment Ownership: All deposits and withdrawals must be made using payment methods registered in the name of the account holder. Third-party payments are strictly prohibited.
• Limits & Times: Processing times and limits are displayed in your account and may vary based on the payment method selected.
• Verification: Payouts are subject to full account verification and the completion of any active wagering requirements.

5. Bonuses & Promotions

Bonuses are provided to enhance the gaming experience. Each promotion is governed by its own specific rules. You can view current offers on our Promotions Page.

• Wagering Requirements: Bonus funds are subject to playthrough/wagering requirements, meaning they must be bet a specific number of times before they are converted to withdrawable cash.
• Bonus Wallet: Bonus funds are treated separately from real cash deposits.
• Betting Limits: Maximum bet limits apply while a bonus is active. Exceeding these limits may result in the forfeiture of the bonus and any winnings derived from it.
• Abuse: Bonus abuse, including the use of multiple accounts to claim the same offer, will result in the cancellation of the bonus and potential account closure.

6. Game Rules & Fair Play

All games on thunderpick are provided by licensed game suppliers. Game outcomes are determined by certified Random Number Generators (RNG) to ensure complete fairness and unpredictability.

In the event of a technical glitch or server interruption during a round, the round may be voided and stakes refunded. Disputed rounds will be investigated based on the game logs provided by the software supplier.

7. Prohibited Activities

To maintain a fair environment, the following activities are strictly prohibited:

• Fraud, collusion, or any attempt to manipulate game outcomes.
• Using bots, automation software, or exploiting technical glitches.
• Arbitrage, hedge betting, or any strategy designed to guarantee a win.
• Money laundering or using the platform to process illicit funds.
• Initiating chargebacks without first contacting support.

Violation of these rules may lead to the immediate freezing of funds, account suspension, or permanent termination.

8. Responsible Gambling

We are committed to providing a safe gaming environment. Players can access various tools to manage their activity, including deposit limits, session reminders, and cool-off periods.

Self-Exclusion: If you choose to self-exclude, this action is permanent for the duration selected and cannot be cancelled early. For more details, please visit our Responsible Gaming Page.

9. Intellectual Property

All content, including logos, text, graphics, and software on this website, is the property of thunderpick or its partners. Users are granted a limited license to access the site for personal use. Reproduction, modification, or redistribution of site content without written permission is prohibited.

10. Availability & Liability

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted or error-free. Maintenance or unforeseen technical issues may cause temporary downtime.

Obvious errors in displayed odds, account balances, or payout calculations (palpable errors) may be corrected by the platform, and any bets placed based on such errors may be voided.

11. Suspension & Termination

We reserve the right to suspend or terminate any account for breaches of these terms, suspected fraud, or during an internal investigation. During suspension, account access and withdrawals may be restricted. If an account is closed for a legitimate breach of terms, remaining balances may be withheld according to our internal security protocols.

12. Data Protection

Your privacy is important to us. We collect and process your data to provide services, verify identity, and prevent fraud. For detailed information on how we handle your data, please refer to our Privacy Policy.

13. Complaints & Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue when contacting us. We aim to resolve all disputes fairly and transparently. If a dispute remains unresolved internally, it will be handled in accordance with our standard internal resolution procedures.

14. Changes to These Terms

We may modify these Terms & Conditions to reflect changes in our services or legal requirements. All updates are posted on this page. We recommend checking the "Effective Date" at the top of this page regularly to stay informed of any changes.

15. Contact Information

For any questions regarding these Terms & Conditions or for assistance with your account, please contact our support team through the dedicated support channels available on this website via the Support Page.