thunderpick
1. Introduction and Scope
This Privacy Policy describes how we handle personal information for users of the thunderpick platform within Malaysia. It applies to all data collected through our website and official applications.
This policy does not apply to third-party websites or services. If you click on a link that takes you away from our platform, we encourage you to read the privacy policies of those external sites, as we have no control over their data practices.
2. Personal Information We Collect
We collect information necessary to provide a secure and legal gaming environment:
Account and Identity Data
Information provided during registration to create your account and ensure you are the rightful owner.
Verification Documents
Documents used for Know Your Customer (KYC) processes to verify your identity and age, preventing underage gambling and identity theft.
Payment Data
Details required to process deposits and withdrawals. We use secure partner payment providers to handle sensitive financial transactions.
Gaming and Transaction Activity
Records of your bets, wins, losses, and account balance to manage your funds and monitor for suspicious patterns.
Technical and Device Data
IP addresses, browser types, operating system, and device identifiers to optimize site performance and detect multi-accounting.
Support Communications
Records of your interactions with our customer service team to resolve your queries efficiently.
3. How We Collect Data
We gather information through three primary channels:
- Directly from You: Information you enter during registration, KYC uploads, and support requests.
- Automatically: Data collected via cookies and system logs when you interact with our platform.
- Partner Providers: Data shared by our partner payment providers and identity verification services to validate your account status.
4. Why We Use Data
Your data is used for the following essential purposes:
- Account Management: Creating and maintaining your user profile and secure login.
- Financial Transactions: Processing deposits and withdrawals in MYR.
- Compliance: Verifying identity and age to adhere to gambling regulations.
- Security: Preventing fraud, money laundering, and the creation of duplicate accounts.
- Personalization: Enhancing your user experience based on your preferences.
- Legal Obligations: Fulfilling requirements imposed on gambling operators in Malaysia.
- Marketing: Sending promotions and updates, only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
- Technical and Operational Partners: Providers that facilitate payment processing, identity verification, and website hosting.
- Legal Authorities: When required by law to comply with legal requests or government investigations.
6. How We Protect Data
We implement robust security measures to protect your information:
- Encryption: Using industry-standard encryption for data in transit.
- Access Control: Restricting internal access to personal data to only those employees who require it for their role.
- Payment Isolation: Sensitive payment details are handled by secure partner providers, ensuring we do not store full credit card numbers.
- Active Monitoring: Regular system monitoring to detect and respond to potential security threats.
7. Cookies and Tracking
We use cookies to improve site functionality and analyze traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your location and the nature of the data, you have the following rights:
- Access and Correction: Request a copy of your data or correct inaccuracies.
- Deletion and Portability: Request the deletion of your data or its transfer to another service.
- Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, we are required to retain certain data to comply with gambling and anti-money laundering laws.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the period required by applicable law in Malaysia to satisfy legal, tax, and regulatory requirements.
10. Age Limits
Access to our platform is strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any remaining funds will be handled according to our terms. Parents or guardians who discover a minor using our site should report it immediately via our support channels.
11. Cross-Border Transfers
Some of our service providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data and that the transfer is conducted securely.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.
13. Contact Us
If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through our official Support Page.