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thunderpick Deposits & Withdrawals Guide

Last updated: September 10, 2026

The cashier serves as your central hub for managing all financial activity on the platform. Whether you are adding funds to start playing or requesting a payout of your winnings, the cashier provides a streamlined interface to handle these movements. Please note that available payment methods and specific account limits are dynamic and will always be displayed directly within the cashier interface upon login.

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How the cashier works

All funds on the platform are held in MYR and are displayed using the RM symbol throughout the user interface. The cashier is designed to be a one-stop management point where you can initiate deposits and request withdrawals without navigating multiple menus. It is important to understand that while deposits update your balance according to the provider's process, withdrawals are handled as review requests. Once a payout is requested, it enters a verification queue where the platform ensures all requirements are met before the funds are released to your chosen method.

Payment method categories available in Malaysia

Bank Transfers

Widely familiar and long-established, these are suitable for players who prefer traditional banking routes for larger movements of funds.

Local E-Wallets

Common in daily life, these are ideal for those seeking a streamlined mobile experience with funds already available in their digital wallet.

Mobile Payments

A convenient option for users who prefer to link their transactions to their mobile account, suitable for quick access on the go.

Bank Cards

A standard choice for those who prefer using their debit or credit cards for a straightforward checkout process.

How to deposit

  1. 1

    Access your account

    Start by completing the login process to enter your secure member area.

  2. 2

    Open the cashier

    Navigate to the cashier section from the main menu or your account dashboard.

  3. 3

    Select a category

    Choose from the available payment method categories that suit your preference.

  4. 4

    Enter amount

    Input the amount you intend to add to your balance in RM.

  5. 5

    Confirm transaction

    Follow the prompts in your payment app or the redirected page to authorize the transfer.

  6. 6

    Verify balance

    Check your account balance. If it does not update, please contact support with your receipt.

Why payment methods must be in your own name

To maintain a secure environment and prevent unauthorized account activity, we require that the name on your payment account matches the name registered on your player profile. This is a vital safeguard against account takeover and fraud. Funds are processed to return to the same account holder at the source; therefore, any third-party payments are rejected. If there is a mismatch between the account name and the payment method name, payouts will be blocked. This matching process ensures that your funds are delivered only to the rightful owner of the account.

How to request a withdrawal

  1. 1

    Identity verification

    Ensure your account verification is complete to enable the withdrawal function.

  2. 2

    Settle bonuses

    Close or meet the requirements of any active bonuses before requesting a payout.

  3. 3

    Navigate to cashier

    Open the cashier and select the withdrawal or payout option.

  4. 4

    Choose payout method

    Select the method where you wish to receive your funds, ensuring it matches your verified details.

  5. 5

    Submit request

    Enter the amount you wish to withdraw and confirm the submission.

  6. 6

    Track status

    Monitor the progress of your request through the transaction history in your account.

Account verification and the first payout

Account verification, often referred to as KYC, is a standard process conducted by regulated operators to confirm the identity of their users. Instead of requesting documents for every single transaction, this process is typically completed once, allowing for a smoother experience for all subsequent withdrawals.

During this process, you will generally be asked to provide a few key documents: an official photo identification document, a recent document that confirms your registered residential address, and evidence that the payment method used belongs to you. This ensures the account is being operated by the person who registered it.

Pro Tip for Approval

Upload clear, well-lit documents where all four corners of the page are visible. We recommend completing this before your first withdrawal request to avoid delays.

Why a withdrawal might be delayed

While we aim for efficiency, several factors can impact the time it takes for funds to reach you:

If you encounter a delay, please contact customer support with your transaction ID and account email prepared.

How currency and amounts are displayed

Account Currency: MYR (RM)

The platform operates using Malaysian Ringgit. When you use a payment method that holds a different currency, the payment provider typically handles the conversion. The final amount shown to you during the confirmation step in the cashier is the active amount that will be credited to or debited from your account.

Staying in control of your deposit budget

Managing your spending is a key part of a sustainable experience. Within your account settings, you can configure deposit limits to help you stick to a predetermined budget. It is helpful to know that requests to decrease your limits are usually processed faster than requests to increase them.

We strongly recommend deciding on your total budget before opening the cashier, rather than making decisions after a round has ended. For more tools and advice on maintaining a healthy balance, please visit our responsible gaming page.

Protecting your funds and account security

Your security is a shared responsibility. Always utilize the security options provided in your account settings, such as strong passwords and two-factor authentication where available. Keep your payment details confidential and never share your login credentials with anyone.

Only perform transactions through the official cashier on this domain. Be alert: any message, email, or call asking you to transfer money to an external account or providing "special" payment links outside the cashier should be treated as fraud.

Frequently asked questions

How do I deposit?

To deposit, log into your account, open the cashier, and select your preferred payment category. Enter the amount in RM, confirm the transaction in your provider's app, and your balance will update once the provider confirms the transfer.

Why do I need to verify my identity?

Verification is required to ensure that the account holder is the legal owner and meets the age requirements. It is also a necessary step to prevent fraud and ensure that withdrawals are sent to the correct person.

Can someone else pay on my behalf?

No, third-party payments are not permitted. The name on the payment method must match the name on your account. Payments from other people will be rejected and returned to the source.

Why is my withdrawal still pending?

Withdrawals may be pending due to ongoing identity verification, active bonus requirements, or a mismatch in payment details. Check your transaction history or contact support if the status does not change.

How do I set a deposit limit?

You can set deposit limits within your account security or responsible gaming settings. Choose the timeframe and the amount you wish to limit, and save the changes to apply them to your account.

Does an active bonus affect my withdrawal?

Yes, if you have an active bonus with wagering requirements, you must either complete those requirements or forfeit the bonus before you can request a withdrawal of your funds.

Now that you understand how to manage your funds and secure your account, you can join the action with confidence.

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